Here you find our answers to the most frequently asked questions:
Q: Why should we trust vali.now?
A: You shouldn’t blindly trust anyone. That said, our transparency sets us apart. With vali.now you get what you’ve signed up for. Our pricing is up-front and transparent and you can take advantage of one hour worth of free analysis/consultation before ever paying us anything. We will never ask you to pay outside of what is listed publicly on our website.
Q: Who are the real people behind vali.now?
A: vali.now is led by the battle hardened IT professionals behind datarella.com. Our team cares about the little guy and collectively has over a hundred years of experience in the field. Find out more about our team here.
Q: How do I know I’m actually talking to the team at vali.now and not some scammers?
A: We follow these rules:
- We will always write to you from this address: help@vali.now.
- We will never reach out to you if you haven’t approached us first. You can assume any proactive communication outside of a case you yourself initiated by writing to help@vali.now to be spam or fraud.
- Communication about your case by voice or video chat (if needed) will always be established within our response to your request to help@vali.now. We will never reach out to you via any kind of social media.
Q: Is there anything that vali.now will not do as part of an investigation?
A: Yes there’s a number of lines we won’t cross. Why? We offer personalized consulting for cybersecurity. Part of that process is education and the development of good cybersecurity habits.
- We will never SPAM you – that means you contact us first and we respond.
- We will never ask you for remote access to your machines via tools like teamviewer.
- We will never send you links to log into your bank or other sensitive accounts.
- We will never ask you to send us sensitive information such as credit card numbers, private keys or passwords.
Q: What kind of cybersecurity cases does vali.now take on?
A: vali.now handles the positive identification of a wide range of cybersecurity threats particularly including scams, phishing, and impersonation. Once we take a case we will always be open and transparent with you about what we do and do not know as well as what options you have for fighting back. With some attacks, the damage has already occurred and we can’t undo that. At a minimum we can offer you a clear “Safe”, “Suspicious”, or “Confirmed Scam” verdict on the case. Most often we’re also able to suggest appropriate effective countermeasures to improve the situation.
Q: I already lost my money or data to hackers or scammers. Can you help me recover it?
A: No – in the vast majority of cases once you’ve sent money to hackers there’s no realistic way of getting that money back. We can help you find the right local authorities to report the crime to but the truth is that money or crypto stolen stolen by cybercriminals is permanently lost in 99% of cases.
Q: If you can’t help me get my money back what can you do?
A: Great question. Vali.now is focused on preventing cybercriminals from ever getting your money in the first place and limiting the damage if they have already breached your defenses. We can do analysis on what happened and what the extent of the damage might be. Often cybercriminals will victimize the same people over and over again using variations on the tactics that were originally “successful”. Once they know you’re vulnerable to a particular hack or social engineering manipulation you can be pretty certain that they’ll come back for more. We can stop this cycle by recognizing the attack vectors and reducing your attack surface to minimize the options they have for re-victimizing you.
Q: Do you offer help for ransomware cases?
A: It depends on the case as ransomware comes in many varieties and can have varying scope/blast radius. What we can say for certain is that in ransomware cases the attackers will put you under time pressure. Resist this pressure. Your first step should be sending an email to help@vali.now with the details of the case. The best thing you can do in the case of ransomware is to slow the discussion and process down and bring in professionals. Depending on the case that might involve the team at vali.now but we also might can also bring in ransomware specialists if needed.
Q: How can I pay?
A: vali.now accepts payment for cybersecurity via the details publicly listed in our webshop.