FAQ

A: You shouldn’t blindly trust anyone. That said, our transparency sets us apart. With vali.now you get what you’ve signed up for. Our pricing is up front and transparent, and you can take advantage of one hour of free analysis or consultation before you pay. We will never ask you to pay outside of what is listed publicly on our website

A: vali.now is led by the battle-hardened IT professionals behind datarella.com. Our team cares about the little guy and collectively has over a hundred years of experience in the field. Find out more about our team here.

A: Dies sind die Regeln für unsere Kommunikation:

• We will always write to you from this address: help@vali.now. 
• We will never reach out to you unless you have contacted us first. You can assume that any proactive communication outside a case you initiated by writing to help@vali.now is spam or fraud.  
• Communication about your case, via voice or video chat (if needed), will always be established in our response to your request to help@vali.now. We will never reach out to you via any kind of social media.

A: Yes, there are several lines we won’t cross. Why? We offer personalized consulting for cybersecurity. Part of that process is education and the development of good cybersecurity habits.

• We will never SPAM you – that means you contact us first and we respond.
• We will never ask you for remote access to your machines via tools like TeamViewer.
• We will never send you links to log into your bank or other sensitive accounts.
• We will never ask you to send us sensitive information such as credit card numbers, private keys, or passwords.

A: vali.now handles the positive identification of a wide range of cybersecurity threats, particularly including scams, phishing, and impersonation. Once we take a case, we will always be open and transparent with you about what we do and do not know, as well as the options you have to fight back. With some attacks, the damage has already occurred, and we can’t undo that. At a minimum, we can offer you a clear “Safe”, “Suspicious”, or “Confirmed Scam” verdict on the case. We can also suggest appropriate, effective countermeasures to improve the situation. 

A: No – in the vast majority of cases once you’ve sent money to hackers there’s no realistic way of getting that money back. We can help you find the right local authorities to report the crime to but the truth is that money or crypto stolen stolen by cybercriminals is permanently lost in 99% of cases.

A: Great question. vali.now is focused on preventing cybercriminals from ever getting your money in the first place and limiting the damage if they have already breached your defenses. We can conduct an analysis of what happened and the extent of the damage. Often, cybercriminals will victimize the same people over and over again, using variations on the tactics that were originally “successful”. Once they know you’re vulnerable to a particular hack or social engineering tactic, you can be pretty certain they’ll come back for more. We can stop this cycle by identifying the attack vectors and reducing your attack surface to minimize the opportunities they have to re-victimize you.

A: It depends on the case, as ransomware comes in many varieties and can have varying scope/blast radius. What we can say for certain is that in ransomware cases the attackers will put you under time pressure. Resist this pressure. Your first step should be sending an email to help@vali.now with the details of the case. The best thing you can do in the case of ransomware is to slow the discussion and process down and bring in professionals. Depending on the case that might involve the team at vali.now but we also might can also bring in ransomware specialists if needed.

A: vali.now accepts payment for cybersecurity via the details publicly listed in our webshop.